Shipping policy

Last Updated: 02-03-2026

Thank you for shopping with Ekiva. This Shipping Policy outlines how we process, ship, and deliver your orders.

By placing an order with us, you agree to the terms below.

1. Order Processing Time

  • Orders are typically processed within 1 to 3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays unless otherwise stated.

  • During high-demand periods, processing times may be extended.

You will receive a confirmation email once your order has been shipped.

2. Standard Delivery Timeline

Our standard delivery timeline within India is:

5 to 7 business days from the date of dispatch.

Delivery timelines are estimates only and are not guaranteed.

For international orders, delivery timelines vary based on destination country, customs clearance, and carrier operations.

3. Delays and Unforeseen Circumstances

While we aim to deliver within the stated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Political disruptions

  • Carrier delays

  • Customs inspections

  • Incorrect shipping information provided by the customer

Ekiva shall not be held liable for delays caused by such unforeseen events. Delivery timelines are indicative and do not constitute a contractual guarantee.

4. 24-Hour / Express Delivery (Where Available)

In select serviceable areas, we may offer 24-hour or expedited delivery options.

Please note:

  • Express delivery is subject to location eligibility and operational feasibility.

  • Cut-off times apply for same-day or next-day dispatch.

  • Certain products may not qualify for expedited shipping.

  • Express services may be temporarily unavailable due to high order volume or logistical constraints.

Even where express delivery is selected, delays may occur due to carrier restrictions, local regulations, weather, or other operational factors.

Ekiva shall not be liable for any loss, damage, inconvenience, or business interruption arising from delays in express or 24-hour delivery services.

5. Shipping Charges

Shipping charges, if applicable, are calculated at checkout.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT or local levies

These charges are the responsibility of the customer and are not included in the product price unless explicitly stated.

6. Risk of Loss and Title

Once your order is handed over to the shipping carrier:

  • Title and risk of loss pass to the customer.

  • Ekiva is not responsible for lost, stolen, or damaged packages after dispatch.

If your shipment is lost in transit, we will reasonably assist you in coordinating with the carrier.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept delivery

Additional shipping charges may apply for re-dispatch.

We are not responsible for delays or losses resulting from inaccurate information provided by the customer.

8. Delivery Confirmation

Delivery shall be considered completed once the carrier confirms delivery at the shipping address provided.

In case of disputes regarding delivery, carrier tracking information shall serve as primary evidence.

9. International Shipping

For international shipments:

  • Delivery times vary by country.

  • Customs clearance procedures may cause delays.

  • Customers are responsible for compliance with local import regulations.

Ekiva is not liable for customs delays, duties, seizures, or regulatory actions in the destination country.

10. Contact Information

For shipping-related inquiries, please contact:

Ekiva
Axon
Disha Darshan, Nadiyawala Colony 2
Malad West
Mumbai, Maharashtra 400064
India

Email: shikha.deshmukh@ekiva.co