Terms of service

Last Updated: 02-03-2026

1. Overview

Welcome to Ekiva.

These Terms of Service govern your access to and use of our website, products and services, including all related content, features and transactions offered through our online store.

The terms “Ekiva”, “we”, “us” and “our” refer to the business operating under the trading name Ekiva, based in Mumbai, Maharashtra, India.

By accessing our website, placing an order or using any part of our services, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, you must not use our services.

Our store is powered by Shopify, which provides the e-commerce platform enabling us to sell our products.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age, or the age of majority in your jurisdiction.

  • You are legally capable of entering into binding contracts under applicable law.

  • All information you provide is accurate and complete.

If you are using the website on behalf of a company or organization, you confirm that you are authorized to bind that entity.

3. Products and Product Representation

Ekiva offers home décor and related lifestyle products.

We make reasonable efforts to display product colors, textures and details accurately. However:

  • Actual colors may vary due to device display settings.

  • Handmade or artisanal products may have slight variations.

  • Measurements may vary within reasonable tolerance.

Such variations do not constitute defects.

We reserve the right to modify or discontinue products without prior notice.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase.

Your order is not accepted until:

  • Payment is successfully processed, and

  • You receive an order confirmation email from us.

We reserve the right to:

  • Refuse or cancel orders at our discretion

  • Limit quantities

  • Cancel orders suspected of fraud, resale or misuse

If we cancel an order after payment, the full amount paid will be refunded.

5. Pricing, Taxes and International Orders

All prices are listed in INR unless otherwise specified.

Prices:

  • May change without notice

  • Do not include shipping unless stated

  • May not include customs duties or import taxes for international orders

For international customers:

  • You are responsible for customs duties, VAT, GST, or other import charges imposed by your country.

  • We are not responsible for delays caused by customs authorities.

6. Payment Terms

We accept payments through secure third-party payment providers.

By providing payment information, you represent that:

  • You are authorized to use the payment method

  • The information provided is accurate

  • You agree to pay all charges incurred

We do not store full credit card details on our servers.

7. Shipping and Risk of Loss

Delivery timelines are estimates and not guaranteed.

Once the product is handed over to the shipping carrier:

  • Title and risk of loss transfer to you

  • We are not liable for carrier delays or force majeure events

If a package is returned due to incorrect address provided by you, additional shipping charges may apply.

8. Returns and Refunds

All returns and refunds are governed by our Refund Policy, available on our website.

By placing an order, you acknowledge and agree to the terms of that policy.

9. Intellectual Property

All website content including:

  • Logos

  • Brand name

  • Product designs

  • Images

  • Text

  • Layout

  • Graphics

are owned by Ekiva or licensed to us and are protected under Indian and international intellectual property laws.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Commercially exploit

any content without our prior written permission.

Unauthorized use may result in legal action.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Violate any applicable laws

  • Infringe intellectual property rights

  • Attempt to hack, disrupt or compromise website security

  • Submit false or misleading information

We reserve the right to terminate access if misuse is detected.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content

  • Their policies

  • Their security

  • Transactions conducted outside our website

Use of third-party services is at your own risk.

12. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The website and products are provided “as is” and “as available.”

  • We make no guarantees regarding uninterrupted access.

  • We disclaim all implied warranties including merchantability and fitness for a particular purpose.

Some jurisdictions do not allow certain warranty exclusions, so these limitations may not fully apply to you.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

Ekiva shall not be liable for:

  • Indirect, incidental or consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

Our total liability for any claim shall not exceed the amount paid by you for the product in question.

Nothing in these Terms limits liability where prohibited by law.

14. Indemnification

You agree to indemnify and hold harmless Ekiva, its owners, employees and affiliates from any claims arising from:

  • Your breach of these Terms

  • Your misuse of the website

  • Your violation of any law or third-party rights

15. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including:

  • Natural disasters

  • Government restrictions

  • War

  • Pandemics

  • Supply chain disruptions

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

For international customers, you agree that Indian law shall apply unless mandatory consumer protection laws in your country require otherwise.

17. Dispute Resolution

Before initiating formal proceedings, you agree to contact us to attempt amicable resolution.

If a dispute cannot be resolved informally, it shall be resolved through:

  • Courts of competent jurisdiction in Mumbai, Maharashtra

18. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective upon posting to the website.

Continued use of our website constitutes acceptance of revised Terms.

20. Contact Information

Ekiva
Axon
Disha Darshan, Nadiyawala Colony 2
Malad West
Mumbai, Maharashtra 400064
India

Email: shikha.deshmukh@ekiva.co